Support

Frequently Asked Questions

Straight answers to the questions we hear most. If yours is not here, get in touch and we will answer it directly.

How does Convertec pricing work?
We offer transparent, fixed monthly retainers based on the scope of work — no hidden fees, no hourly surprises. During our discovery call we scope your needs and propose a package that fits your budget and goals. You will always know exactly what you are paying for before anything starts.
How long before we see results?
It depends on the channel. Paid media campaigns typically show measurable performance within the first 2-4 weeks. SEO is a longer play — expect meaningful organic traction in 3-6 months. We set realistic expectations upfront and report progress weekly so you are never guessing.
What does your reporting look like?
You get a clear, jargon-free weekly report covering key metrics, what changed, what we are doing about it, and what is coming next. We also provide a live dashboard you can check any time. No vanity metrics — everything ties back to leads, revenue, or pipeline.
Are we locked into a long-term contract?
No. Our standard agreements run month-to-month after an initial 3-month commitment. The initial period exists because most channels need at least that long to optimise properly — it protects your results, not our revenue. After that, you stay because it is working, not because you are locked in.
What industries do you work with?
We work across B2B and B2C — SaaS, professional services, e-commerce, education, healthcare, property, and more. Our approach is channel-and-data-driven rather than industry-specific, which means we bring cross-sector pattern recognition to every account while learning your market deeply.
What makes Convertec different from other agencies?
Three things. First, radical transparency — you see exactly where every pound goes and why. Second, integration — we do not silo paid media from creative from analytics; everything runs as one system. Third, honesty — if a channel is not going to work for your business, we will tell you before you spend on it.
What does the working process look like?
It starts with a discovery call where we learn your business, goals, and current setup. From there we run a short audit, propose a strategy, and — once approved — begin execution. You get a dedicated account lead, weekly check-ins, and direct access to the team via Slack or email. No ticket queues, no gatekeepers.
What results can we realistically expect?
That depends entirely on your starting point, budget, and market. We will never promise arbitrary percentage increases. What we will promise is a clear, measurable plan with defined KPIs, honest reporting on progress, and a team that adjusts the strategy based on real data — not gut feeling.
Do you work with small businesses or only large companies?
We work with both — from funded startups looking for their first scalable channel to established companies spending six figures a month on media. Our retainer structure scales to match, so you are never paying for capacity you do not need.
Can we start with just one service and expand later?
Absolutely. Many clients start with a single channel — usually paid media or SEO — and expand into creative, analytics, or additional platforms once they see results. We design our engagements to grow with you rather than force a large commitment upfront.

Still have questions?

Book a free discovery call and we will walk through everything — no pressure, no obligation.

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